TERMS & CONDITIONS

Last updated: 27 October 2026

Welcome to Reshamdoree. These Terms & Conditions govern purchases from and use of reshamdoree.com. Please read them together with our Cancellation & Exchange Policy, Shipping Policy and Privacy Policy before placing an order.

1. About Reshamdoree

Reshamdoree is a saree business operated by Moumita Acharjee as a sole proprietorship, based in Asansol, West Bengal, India.

In these terms, “we,” “us” and “our” refer to Reshamdoree, and “you” refers to the customer or website user.

2. Website Use & Customer Information

You must provide accurate contact, billing and delivery information when placing an order. Please inform us promptly if any details need correction.

You must not use the website for fraudulent transactions, unlawful activities, unauthorised access or activities that interfere with its operation.

3. Product Information

Please review the product description, fabric details, colour variant, measurements and included items before purchasing.

Product colours may appear slightly different because of photography, lighting or screen settings. This does not excuse supplying an incorrect colour variant or a product that materially differs from its description.

Jewellery, accessories and other styling items shown in photographs are not included unless expressly stated. Blouse-piece availability is determined by the individual product description.

4. Prices & Payments

Prices are displayed in Indian Rupees (INR). The total payable amount, including applicable taxes and delivery charges, will be shown before you complete your purchase.

Available payment methods are displayed at checkout. You must be authorised to use your selected payment method.

Prices and offers may change for future purchases. Such changes will not alter the agreed price of an accepted order.

5. Order Acceptance & Availability

Orders are subject to product availability and payment verification, where applicable.

If we cannot fulfil an order, we will notify you and refund any payment received for the unfulfilled items and associated undelivered services. We will not substitute a different product or charge a higher price without your agreement.

6. Shipping & Delivery

Please check the delivery information shown before placing your order. Delivery timing depends on the destination, service availability and the schedule communicated for your purchase.

If an order is delayed, missing or marked delivered but not received, contact us so we can investigate. Courier involvement does not remove our responsibilities to you under applicable law.

7. Cancellation, Returns & Exchanges

Cancellation requests should be submitted before dispatch. We will confirm whether cancellation is possible. Accepted prepaid cancellations will be refunded to the original payment method.

After dispatch, change-of-mind cancellations are not accepted.

After delivery, returns and exchanges are limited to genuine product issues, including damage, manufacturing defects, incorrect items or material differences from the product description.

We do not accept change-of-mind returns or offer refunds simply because you no longer prefer a correctly supplied colour, design or style.

Contact us promptly with your order number, details of the issue and clear photographs. Please obtain return instructions before sending a product back.

Replacements depend on availability and your agreement. Refunds and other remedies required by consumer protection law will be honoured, including for eligible product issues or delivery failures. Please refer to our Cancellation & Exchange Policy for the full process.

8. Product Care

Follow the care instructions provided for your saree. Damage caused by improper washing, misuse or alterations is not treated as a manufacturing defect. This does not exclude claims for an existing defect discovered during normal use.

9. Website Content

Website text, photographs, graphics and branding belong to Reshamdoree or their respective rights holders. Commercial copying or reuse requires permission, except where permitted by law.

10. Privacy

Please read our Privacy Policy for information about how personal information is collected, used and handled. Acceptance of these terms does not by itself constitute consent to promotional messages.

11. Consumer Rights & Disputes

These terms are governed by Indian law. Nothing in these terms excludes rights or remedies available under applicable consumer protection laws.

Please contact us first so we can assist with any concern. This does not prevent you from approaching a competent consumer commission, court or other authority.

12. Changes to These Terms

Updates will be published on this page with a revised date. Changes apply prospectively and will not retrospectively reduce your rights concerning an existing order.

13. Contact & Complaints

Reshamdoree
Proprietor: Moumita Acharjee
Address: 380/NEW, Indraprastha By Lane, Homeopathic College Road, Ismail, Asansol, Paschim Bardhaman, West Bengal – 713301
Email: info@reshamdoree.com
Phone: +91 97320 37005
Website: reshamdoree.com

Grievance Officer
Name: [Insert appointed officer’s name]
Designation: [Insert designation]
Email and phone: [Insert grievance contact details]

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt.